Why use MicroEd ?
MicroEd Computers & Internet is one
of the longer standing Computer Retailers; established in
1984 we have now been servicing the Northern Brisbane and
Sunshine Coast community for 25 years.
Some of our significant contracts include ITP (Income Tax
Professionals Qld), QTAX, Bright Eyes Franchise (BE), Oakley
Sunglasses, and the majority of Realtors.
In 2004 MicroEd Computers merged with OzTech Computer Solutions
which equipped the merged entity with a dedicated Business
Services Division. MicroEd Computers is your "One Stop
Computer Shop" - Sales, Service, Repairs, Advice.
The MicroEd Professional Services Division:
- 25 years experience
- Australian Computer Society Members
(ACS)
- Friendly, Affordable, Reliable, Quality
Service
- Quick response times backed by additional
staff
- Custom Solutions including Software
Development
- No fix, No Fee
- Knowledge base (25 yrs all solutions
documented)
- Diverse range of “Real World”
experience
- High Customer Retention / Years of Satisfaction
- Maintenance Plans
- Emergency Repairs
- Remote Administration
- Intel Servers
- Maintenance of Computer System Manuals/Logs
- Host of parts and repair equipment onboard
vehicles
- Consultancy
- Website Design / Website Maintenance
/ SEO
- Voice Over IP Phone Systems
MicroEd services all types of industries
with particular experience in the following:
- Accounting / Taxation
- Real Estate (Console, ADL Forms, Realworks,
REST, RealOz)
- Professional Services
- Engineering / Industrial / Manufacturing
- Scientific
- Research and Development
- Retail
- Solicitors
- Car / Mechanical
- Veterinary Services (experience with
RxWorks / Idexx Laboratories)
- Other IT firms
What makes MicroEd different to the others
in the directory ?
"I can't get the IT mob - just goes
to message bank"
"The IT mob can't be here till the end of the week"
"The IT guy has been here for days and its still not
fixed"
"I called the IT person and they have to go to Uni
today and can't get here till tomorrow"
"I called IT but the phone is disconnected, when I
tracked them down they don't do that anymore"
Unfortunately the stories above and similar are things we
hear every day. A vast majority of our work is cleaning
up disasters from other so called "IT firms".
Although your "IT Guy" may have good intentions
they often fall short due to a lack of resources. Most IT
firms in the directory are simply 1 or 2 person operations
or back-yarders who can generally provide a reasonable level
of service to home users but fall short when trying to provide
a level of service to business.
MicroEd has a team of technicians on the
road backed by staff in the office. Our
Professional Services division provides a host of services
for business including consultancy, phone support and onsite
callout technicians. Our onsite callout technicians understand how critical
your computer system is to your business and how expensive
and damaging down-time can be. Our Professional Services
division provide a range of services to ensure you can concentrate
on the “task at hand” rather than the technicalities.
Our code of ethics is that of the Australian
Computing Society. The Computer Industry unfortunately has
a terrible reputation. Computer companies are formed and
go bust everyday leaving clients out of pocket and in same
cases out of business. We joined the ACS in the hope that
one-day the ACS or a similar organization will become the
standard or registrar for IT professionals. To become a
member of the ACS you must meet certain qualification and
experience criteria. Registration of IT Professionals would
go a long way towards cleaning up the IT industry.
The IT industry is constantly changing.
We too must be ready for changes in the industry and keep
our finger on the pulse. We spend a great deal of time and
money on Industry Research and Training. In the Computer
Industry you learn something new everyday. No-one can ever
claim to know all there is to know about computers but we
do our best to be informed in as many areas as possible
and point our clients in the direction that gives them a
cost effective, technological advantage.
Glenn Challen
MACS, Bach App Sci.(Computing), AD Bus. (Computing)
Managing Director of MicroEd Computers Pty Ltd
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